Shipping policy

All orders are processed within 7–10 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive another notification when your order has shipped. Shipping charges are calculated at checkout based on your order and delivery location. Shipping Method, Estimated Delivery Time and Cost. Standard Shipping 5-10 business days, Expedited Shipping 3–7 business days and Express Shipping 3–5 business days all Calculated at checkout. Delivery times may vary depending on your location, customs processing (for international orders), and other factors outside our control. Order Tracking is activated once your order ships, you'll receive a tracking number via email/SMS so you can follow your package every step of the way. We proudly ship worldwide. Please note that international orders may be subject to customs fees, import duties, or taxes, which are the responsibility of the customer and are not included in the item price or shipping cost. If you haven't received your order within 30 days of receiving your shipping confirmation, please contact us at info@silkandvellum.com with your name and order number, and we'll look into it. Silk & Vellum is not liable for products damaged or lost during shipping. If you receive your order damaged, please contact the shipment carrier or us directly to file a claim. Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer, including issues arising from incomplete or incorrect international address formats.